Customer Service
At Amper, providing excellent customer service is at the heart of everything we do. We believe that helping our customers choose the right EV charging equipment is just as important as the quality of the products we offer. Our goal is to make purchasing electric vehicle chargers, charging cables and accessories simple, convenient and hassle-free.
Our Commitment
Here's what you can expect from our dedicated customer service team:
- Expert Guidance: Our team is here to assist with product information, recommendations and technical specifications. Whether you're looking for a home EV charger, a portable charging solution or equipment for a commercial installation, we can help you compare the available options and make an informed decision.
- Order Assistance: Choosing the right EV charger depends on several factors, including your vehicle, electrical supply, charging requirements and budget. We can help you understand product features, charging capacities, cable compatibility and available accessories so you can select equipment suited to your needs.
- Efficient Service: We aim to process orders quickly and accurately, providing a straightforward shopping experience from purchase to delivery. Our products are carefully prepared for dispatch, with reliable shipping available Australia-wide.
Product Support
We're here to help you get the most from your EV charging equipment. Our product support includes:
- Installation Information: Access manufacturer installation instructions and technical information to help your licensed electrician plan and complete the installation of your EV charger safely and correctly.
- Product Datasheets: Find detailed product specifications covering charging power, electrical requirements, vehicle compatibility, smart charging features, dimensions and other important technical details.
- FAQs: Explore frequently asked questions about EV charger selection, charging speeds, single-phase and three-phase power, Type 2 charging cables, smart charging and other common topics.
Warranty Coverage
Your satisfaction and peace of mind are important to us. Our EV chargers, charging cables and accessories are backed by manufacturer warranties, with coverage periods and conditions varying by product. Warranty details are available on the relevant product pages, and our team can assist with warranty enquiries. Your purchases are also protected by applicable consumer guarantees under Australian Consumer Law.
Privacy and Security
We take your privacy and online security seriously. We are committed to protecting your personal information and providing a secure, reliable online shopping experience.
Thank You
Thank you for choosing Amper as your EV charging equipment supplier. Whether you're purchasing your first home charger, upgrading your existing charging setup or sourcing equipment for a commercial project, we're committed to providing quality products, competitive pricing and helpful customer service. We look forward to supporting your EV charging needs.